PATIENT RIGHTS & PRIVACY
At Hancock Health, our associates, staff, and volunteers affirm the following rights and responsibilities of our patients. If a patient is a minor or mentally incapacitated, these rights and responsibilities apply to the parent(s), guardian(s), next of kin, or other authorized representatives, in accordance with the law.
Your Rights as a Patient
Each patient of Hancock Health has the right to:
- Participate in the development and implementation of your plan of care, including being informed of your medical status, diagnosis and prognosis; being involved in care planning and treatment; being able to request or refuse treatment; and being able to request a discharge plan at any time during your hospitalization. This right does not cover the demand for treatment or services determined to be medically unnecessary or inappropriate.
- Formulate an advance directive, such as a living will, or to appoint a healthcare representative, to express individual wishes regarding life-sustaining procedures, and to have care provided that is consistent with your directives to the extent permitted by law and hospital policy.
- Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital.
- Be provided reasonable privacy during examination, consultation, and treatment.
- Receive care in a safe setting (free from all forms of abuse, coercion, harassment, or corporal punishment) and be placed in protective privacy if necessary for personal safety. Upon request, the Social Services Department will provide contact information of patient advocacy resources or State Ombudsman programs.
- Expect that all communications and records pertaining to your care will be treated as confidential except as required or allowed by law.
- Access information contained in the clinical record within a reasonable amount of time.
- Be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff, and to have the use of restraint or seclusion discontinued as soon as possible based on an individualized patient assessment and reevaluation. Restraint and seclusion may not be used unless the use of restraint or seclusion is necessary to ensure the immediate physical safety of you, a staff member, or another person.
- Be informed, in language you understand, of the nature of your illness and treatment options—including potential benefits, medically significant risks, alternatives, costs, and duration of the recovery process—so that informed consent may be given prior to the treatment or procedure.
- Refuse treatment to the extent permitted by law after being adequately informed of the medical consequences of your actions, benefits and risks of, and alternatives to treatment.
- Be advised of any proposed research or experimental treatment, including benefits, risks and alternatives considered in his/her care or treatment. The patient has the right to consent or refuse to participate in such projects without compromising access to services.
- Know the professional status of any person providing services.
- Have the people caring for you introduce themselves and explain their role in your care and to be told the reasons for any proposed change in the professional staff responsible for your care.
- Be informed of the reason for transfer within or outside the hospital.
- Be informed about the existence of business or professional relationships among the hospital, educational institutions, or other healthcare providers or payers that may be involved in your care. Clinical decisions will be based on identified needs, regardless of any financial relationships among the hospital, physicians or third-party payers. For business-related concerns, you should ask for the Corporate Compliance Officer who will assure review of concerns and a written response.
- Access cost, itemized when possible, of services in a reasonable time period.
- Be informed of the source of the Hospital’s reimbursement and of any limitations that may be placed on the care provided.
- Receive considerate, respectful care that optimizes dignity and comfort, including timely response to a report of pain, and appropriate pain management, treatment of symptoms, and attention to psychosocial and spiritual concerns.
- Access individuals outside the hospital by means of visitors and verbal and written communications. Any decision to restrict communication (to prevent personal injury, damage to property, or infringement on the rights of others) will be fully explained and made with your/your family’s/your authorized representative’s participation.
- Subject to consent, to receive the visitors whom the patient designates, including but not limited to spouse, domestic partner (including a same-sex domestic partner), another family member, or friend, and the right to withdraw or deny such consent at any time.
- Enjoy full and equal visitation privileges consistent with your preference. Visitation will not be restricted based on race, color, national origin, religion, non-religion, sex, gender identity, sexual orientation, or a disability.
- Refuse visitors and/or request that no information be provided regarding your stay at Hancock Health.
- Have your family give informed consent of donation of organs and tissue.
- Receive impartial access to treatment, accommodations, or care that is available and medically indicated, regardless of race, national origin, creed, color, gender, age, sexual preference, gender identity, physical or mental status, religion, non-religion, handicap, or source of payment.
- Effective communications. If you do not speak or understand the English language, an interpreter will be provided. If you have a communication disability, you have the right to an alternative means of communication. Learn more about translation services here.
- Know what hospital regulations and rules apply to your conduct and care.
- Access appropriate resources to assist in resolving ethical concerns or conflicts regarding medical/clinical dilemmas. An Ethics Committee representative is available at all times and may be accessed through the nursing staff or the hospital operator. Pastoral care is also available.
- Prompt resolution of complaints or grievances.
- Take part in religious, spiritual, and/or social activities while in the hospital unless the practices are disruptive to hospital operations and/or the physician deems these activities in conflict with your plan of care.
- Expect reasonable response to requests for medically indicated services, within the hospital’s mission and capacity. The hospital will provide evaluation, service, stabilizing medical screening, treatment, and/or referral as indicated by the urgency of your condition.
- Expect reasonable continuity of care throughout your stay and upon discharge, including appropriate arrangements for home care, equipment, or other alternatives to hospitalization.
- Receive and examine an explanation of your bill regardless of source of payment. Have access to cost, itemized when possible, of services rendered within a reasonable time.
- Be advised in a timely manner if the hospital is notified by your insurance provider about any restrictions in coverage for your care and treatment.
- Have your concerns addressed in a timely and responsive manner. Hancock Health encourages and empowers staff to resolve concerns at the point of discovery, if at all possible. If a concern cannot be immediately resolved, Hancock Health has an established grievance procedure, which will be implemented.
To understand your visitation rights, visit our Visitor Information page.
Privacy Notice & HIPAA Compliance
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Hancock Regional Hospital (HRH) takes the privacy of your protected health information (“PHI”) seriously. We are required by law to maintain that privacy, to provide you with this Notice of Privacy Practices, and to notify you following a breach of your unsecured PHI. This Notice is provided to tell you about our duties and practices with respect to your PHI. We are required to abide by the terms of this Notice that is currently in effect.
How We May Disclose Your Health Information
The following categories describe different ways that we use and disclose your PHI. For each category we explain what we mean and give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose PHI will fall within one of the categories.
We may use your PHI to provide you with, manage, or coordinate treatment, health care, or other related services. We may disclose your health information to doctors, nurses, aids, technicians, or other employees who are involved in your care. We may also disclose your PHI to other healthcare providers who are providing treatment to you, whether or not we are involved with your treatment at that time. For example, if we transfer you to another healthcare facility, we would disclose your PHI to that facility for the continuation of your care.
In some cases the sharing of your PHI with other healthcare providers may be done electronically, including through an electronic health information exchange.
We may use and disclose your PHI to bill and collect for the treatment and services we provide to you. We may also disclose your PHI to another healthcare provider or payer of health care for the payment activities of that entity. For example, we may send your PHI to an insurance company or other third party so that the hospital can receive payment for your hospital expenses.
For Healthcare Operations
We may use and disclose your PHI for healthcare operations. These uses and disclosures are necessary to operate HRH, to make sure you receive competent, quality health care, and to maintain and improve the quality of health care we provide.
We may also provide your PHI to various governmental or accreditation entities such as The American Osteopathic Association’s Healthcare Facilities Accreditation Program (HFAP). We may also disclose your PHI to another healthcare provider or payor for certain healthcare operations activities of that entity, if that entity also has a relationship with you.
In addition, we may disclose your PHI to any of the entities included in HRH’s Organized Health Care Arrangement (“OHCA”) for purposes of healthcare operations of the OHCA. For example, the hospital may disclose your PHI to individuals assisting in quality review programs or peer review analysis.
Incidental Uses and Disclosures
We may occasionally inadvertently use or disclose your PHI when such use or disclosure is incident to another use or disclosure that is permitted or required by law. For example, while we have safeguards in place to protect against overhearing conversations among doctors, nurses, or other HRH personnel, there may be times that such conversations are in fact overheard.
Disclosures to You
Upon your request, we may use or disclose your PHI in accordance with your request.
Limited Data Sets
We may use or disclose certain parts of your PHI, called a “limited data set,” for purposes of research, public health reasons or for our healthcare operations. We would disclose a limited data set only to third parties that have provided us with satisfactory assurances that they will use or disclose your PHI only for limited purposes.
Disclosures to the Secretary of Health and Human Services
We may be required by law to disclose your PHI to the Secretary of the Department of Health and Human Services, or his/her designee to determine whether we are complying with privacy laws.
We may use your PHI or disclose it to a third party whom we have hired, to create information that does not identify you in any way. Once your PHI has been de-identified, it can be used or disclosed in any way according to law.
Disclosures by Members of Our Workforce
Members of our workforce, including employees, volunteers, trainees, or independent contractors, may disclose your PHI to a health oversight agency, public health authority, healthcare accreditation organization, or attorney hired by the workforce member to report the workforce member’s belief that we have engaged in unlawful conduct or that our care or services could endanger a patient, workers, or the public.
Also, if a workforce member is a crime victim, the member may disclose your medical information to a law enforcement official.
As Required by Law
We will disclose your PHI when required to do so by federal, state, or local law.
For Public Health Purposes
We may disclose your PHI for public health activities. While there may be others, public health activities generally include the following: (i) preventing or controlling disease, injury or disability; (ii) reporting births and deaths; (iii) reporting defective medical devices or problems with medications; (iv) notifying people of recalls of products they may be using; and (v) notifying a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition.
Health Oversight Activities
We may disclose your PHI to a health oversight agency for activities authorized by law. These oversight activities may include audits, investigations, and inspections. These activities are necessary for the government to monitor the healthcare system, government benefit programs, and compliance with civil rights laws.
We may disclose your PHI in response to a court or administrative order. We may also disclose your PHI in response to a subpoena, discovery request, or other lawful process, but only if efforts have been made to notify you and give you an opportunity to object to the request, or to obtain a protective order for the PHI.
We may release PHI if asked to do so by a law enforcement official, if such disclosure is: (i) required by law; (ii) in response to a court order, subpoena, warrant, summons or similar process; (iii) to identify or locate a suspect, fugitive, material witness, or missing person; (iv) about the victim of a crime; (v) about a death we believe may be the result of criminal conduct; (vi) about criminal conduct at the Covered Entity; or (vi) in emergency circumstances to report the details of a crime.
Coroners, Medical Examiners, and Funeral Directors
In certain circumstances, we may disclose your PHI to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release your PHI to funeral directors as necessary to carry out their duties.
Organ and Tissue Donation
We may disclose your PHI to organizations that handle organ procurement or donation, or organ, eye or tissue transplantation, as necessary to facilitate organ or tissue donation and transplantation.
Under certain circumstances, we may use and disclose your PHI for research purposes. For example, a research project may involve comparing the health and recovery of all individuals who received one medication to those who received another. However, before we use or disclose your PHI for research, the project will have been approved through a special approval process that evaluates a proposed research project and its use of health information, trying to balance the research needs with your need for privacy of your PHI.
Additionally, when it is necessary for research purposes and so long as the PHI does not leave HRH, we may disclose your PHI to researchers preparing to conduct a research project, for example, to help the researchers look for individuals with specific health needs.
Lastly, if certain criteria are met, we may disclose your PHI to researchers after your death when it is necessary for research purposes.
To Avert a Serious Threat to Health Or Safety
We may use and disclose your PHI if we believe it is necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent or lessen the threat or to law enforcement authorities in particular circumstances.
Military and Veterans
If you are a member of the armed forces, we may disclose your PHI as required by military command authorities. We may also release PHI about foreign military personnel to the appropriate foreign military authority.
National Security and Intelligence Activities
We may disclose your PHI to authorized federal officials for lawful intelligence, counterintelligence, and other national security activities authorized by law.
Protective Services for the President and Others
We may disclose your PHI to authorized federal officials so they may provide protection to the president, other authorized persons or foreign heads of state or for the conduct of special investigations.
If you are an inmate in a correctional institution, we may disclose your PHI to a correctional institution or law enforcement official that makes certain representations to us.
We may disclose your PHI as authorized by and to the extent necessary to comply with workers’ compensation laws or laws relating to similar programs.
Suspected Abuse or Neglect
If we believe that a person is a victim of child or adult abuse or neglect, we are required by law to report certain information to public authorities.
Treatment Alternatives, Appointment Reminders, and Health-Related Benefits
We may use and disclose your PHI to inform you of or recommend possible treatment alternatives or health-related benefits or services that may be of interest to you. Additionally, we may use and disclose your PHI to provide appointment reminders. If you do not wish us to contact you about these activities, you must notify us in writing.
We may use your PHI to contact you in an effort to raise money for HRH and its operations. We may disclose your PHI to a foundation related to HRH so that the foundation may contact you to raise money for HRH. In these cases, we would use or disclose only your name, address and phone number, age, gender, and the dates and departments of service. If you do not want us to contact you for fundraising efforts, you must notify us in writing to opt-out.
Most uses and disclosures of PHI for marketing purposes will be made only with your written authorization. We may use PHI to communicate to you about a product or service if the communication occurs face-to-face, involves a gift of nominal value, or is for a drug refill.
We may include certain limited information about you in our directory. This information may include your name, location in the Hospital, your general condition (e.g., fair, stable, etc.) and your religious affiliation. The directory information, except for your religious affiliation, may also be released to people who ask for you by name. Your religious affiliation may be given to a member of the clergy, such as a priest or minister, even if they do not ask for you by name. If you do not wish to be included in the facility directory, you may opt-out at the time of admission.
Sale of PHI
Except in limited circumstances permitted by law, we will not sell your PHI without your written authorization.
Individuals Involved in Your Care or Payment for Your Care
We may release PHI about you to a family member, other relative, or any other person identified by you who is involved in your health care. We may also disclose PHI to someone who is involved with or helps pay for your care. We may also tell your family, friends, personal representative or other person responsible for your health care your condition and that you are at HRH.
We may disclose your PHI to certain third parties with whom we contract to perform services on our behalf. If we disclose your PHI to these entities, we will obtain their agreement to safeguard your information.
Communications Regarding HRH Programs or Products
We may use and disclose your PHI to communicate with you about a health-related product or service of HRH. In addition, we may use or disclose your PHI to tell you about products or services related to your treatment, case management or care coordination, or alternative treatments, therapies, providers or settings of care for you.
Disclosures of Records Containing Drug or Alcohol Abuse Information
Because of federal law, we will not release your PHI without your written permission if it contains information about drug or alcohol abuse, except in very limited situations.
Disclosures of Medical Information of Minors
Under Indiana law, we cannot disclose the PHI of minors to non-custodial parents if we have documentation of a court order or decree that prohibits the non-custodial parent from receiving such information.
Disclosures of Mental Health Records
If your PHI contains information regarding your mental health, we can disclose it without written permission only in the following situations: (i) if the disclosure is made to you (unless it is determined by a physician that the release would be detrimental to your health); (ii) disclosures to our employees in certain circumstances; (iii) for payment purposes; (iv) to the Division of Mental Health if for data collection, research, and monitoring managed care providers if the disclosure is made to the division of mental health; (v) for law enforcement purposes or to avert a serious threat to the health and safety of you or others;(vi) to a coroner or medical examiner; (vii) to satisfy reporting requirements; (viii) to satisfy release of information requirements that are required by law; (ix) to another provider in an emergency; (x) for legitimate business purposes; (xi) under a court order; (xii) to the Secret Service if necessary to protect a person under Secret Service protection; and (xiii) to the Statewide waiver ombudsman. Most disclosures of psychotherapy notes require a signed authorization.
Other Uses of PHI
Other uses and disclosures of PHI not covered by this Notice or the laws that apply to us will be made only with your written authorization. If you provide us authorization to use or disclose your PHI, you may revoke that authorization, in writing, at any time. If you revoke your authorization, we will no longer use or disclose health information about you for the reasons covered by your written authorization. You understand that we are unable to take back any disclosures we have already made under the authorization, and that we are required to retain our records of the care that we provide to you.
Your Rights Regarding Your PHI
You have the following rights regarding PHI we maintain about you:
Rights to Request Restrictions
You have the right to request a restriction or limitation on the PHI we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the PHI we disclose about you to someone who is involved in your care or the payment for your care. In your request, you must tell us (i) what information you want to limit; (ii) whether restriction is requested for current visit only or all hospital visits; (iii) whether you want to limit our use, disclosure, or both; and (iv) to whom you want the limits to apply. For any services for which you paid out-of-pocket in full, we will honor your request not to disclose information about those services to your health plan, provided that such disclosure is not necessary for your treatment. In all other circumstances, we are not required to agree to your request. If we do agree, we will comply with your request unless the information is needed to provide you emergency treatment.
Right to Request Confidential Communications
You have the right to request that we communicate with you or your responsible party about your health care in an alternative way or at a certain location (e.g., telephone, email). We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
Right to Inspect and Copy
You have the right to inspect and copy PHI that may be used to make decisions about your care. You also have the right to direct that we transmit a copy of such information directly to another person designated by you. If we maintain PHI about you in electronic format, you have the right to a copy of your PHI in the electronic form or format you request, so long as the PHI is readily producible in that form or format. If it is not readily producible in the form or format you request, we will provide it to you in a reasonable alternative format. If you request a copy of the PHI, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.
Right to Amend
You have the right to ask us to amend your PHI for as long as the information is kept by us. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend PHI that: (i) was not created by us, unless the person or entity that created the PHI is no longer available to make the amendment; (ii) is not part of the PHI kept by or for us; (iii) is not part of the PHI you are permitted to inspect and copy; or (iv) is accurate and complete.
Right to an Accounting of Disclosures
You have the right to request a list of certain disclosures that we have made of your PHI. Your request must state a time period that may not be longer than six years. Your request should indicate in what form you want the list (for example, on paper, electronically). The first list you request within a twelve-month period will be free. For additional lists during such a twelve-month period, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
Right to a Paper Copy of This Notice
You have the right to a paper copy of this Notice. You may request a copy of this Notice at any time. Even if you have agreed to receive this Notice electronically, you are still entitled to a paper copy of this Notice. You may request a copy of this Notice.
To exercise any of your rights under HIPAA, you must make your request in writing to Health Information Services a.k.a. Medical Records at 801 North State Street, Greenfield, IN 46140.
To Whom This Notice Applies
This Notice describes HRH practices and those of: (i) any health care professional authorized to enter information into or consult your HRH medical record; (ii) all departments and units of HRH; (iii) any member of a volunteer group we allow to help you; (iv) all employees, staff and other HRH personnel; (v) all members of HRH’s OHCA, which includes members of the medical staff; (vi) Hancock Regional Surgery Center, LLC, (vii) Hancock Physician Network and (viii) Hancock Health Gateway Services.
All these entities, sites and locations follow the terms of this Notice. In addition, these entities, sites and locations may share PHI with each other for treatment, payment or operations as described in this Notice.
Changes to This Notice
We reserve the right to change this Notice. We reserve the right to make the revised Notice effective for PHI we already have about you as well as any PHI we receive in the future. We will post a copy of the current Notice in a clear and prominent location to which you have access. In addition, if we revise this Notice, you may request a copy of the current Notice in effect.
Protection Against Surprise Bills
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, such as a copayment, coinsurance, and/or a deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network.
“Out-of-network” describes providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay, and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency, or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing.
Your health plan generally must:
- Cover emergency services without requiring you to get approval for services in advance (prior authorization).
- Cover emergency services by out-of-network providers.
- Base what you owe the provider or facility (cost-sharing) on what it would pay an in-network provider or facility and show that amount in your explanation of benefits.
- Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.
If you believe you’ve been wrongly billed, you may contact the Indiana Department of Insurance at www.in.gov./idoi or (317) 232-8582.
Non-Discrimination Regarding Care
To ensure that all patients receive equal access to the services provided by Hancock Health, we agree to provide care for patients without discrimination, including but not limited to, the following:
- Patients will be treated and/or admitted and assigned to rooms without regard to race, religion, color, creed, national origin, mental or physical status, or source of payment.
- Patients will not be asked if they desire or are willing to share a room with a patient of another denomination or race, thereby the transfer of a patient to another room shall not be interpreted as discrimination.
- Associates, volunteers, and medical staff will be assigned to patients regardless of race, religion, color, creed, or national origin.
- All patients shall receive a uniform standard of care based on their diagnosis, treatment needs, care planning, and all other aspects of patient care.
- Any associate who refuses to provide care to any patient because of that patient’s race, religion, color, creed, national origin, etc., will be disciplined in accordance with hospital personnel policies.
Your Role as a Patient
In order to assist in meeting healthcare needs and the provision of appropriate care, each patient/clinic or his/her legal/authorized representative is responsible for:
- Provide accurate and complete information regarding matters related to your health.
- Participate as fully as possible in your care, including, asking questions pertaining to medications, tests and procedures, etc., and informing the physician if the plan of treatment is not clearly understood.
- Following the plan agreed upon by you and caregivers, and/or assuming responsibility for your actions if you agree to treatment not fully understood, refuse treatment, or do not follow the physician’s instructions.
- Assure that the financial obligations of your healthcare are fulfilled, including understanding the coverage of your individual insurance policies and contacting the insurance provider directly if there are questions concerning coverage.
- Paying your portion of the hospital bill.
- Asking to speak to a hospital representative to discuss options for paying for hospital services.
- Determine physicians’ participation in your health plan or network.
- Follow hospital regulations and rules regarding your care and conduct.
- Be considerate and respectful of the rights and property of other patients, staff, and the hospital.