Coronavirus FAQ

March 24, 2020
Q: I have questions and am wondering how I know if I have Coronavirus?
A: For questions about the Coronavirus, to reach the COVID-19 hotline, or to learn more about the everyday precautions that can keep you safe, please visit  You may call the COVID-19 hotline at 317.325.COVD (2683). It is staffed by healthcare professionals.

Q: Why don’t you just test everyone to see if they have Coronavirus?
A: Unfortunately, there are not enough testing kits in the state of Indiana to test everyone within the general public, even if you are showing symptoms. If you’ve been exposed to someone who tested positive and/or showing symptoms call your primary care provider (PCP) or a Coronavirus hotline (Hancock Health has a hotline at 317-325.2683 [COVD] staffed by healthcare professionals) and talk to them about the best course of action. Please DO NOT show up at an ED, Immediate Care or your provider and attempt to be tested.

Q: Should I just come into the ED or Immediate Care if I think I may have Coronavirus?
A: Unless you are completely unable to take care of your symptoms at home, please don’t come to the ED or Immediate Care. You are much more likely going to expose yourself and others to whatever you may have. Remember this still is flu season. It is much safer to call your PCP, call our COVID-19 hotline at 317.325.2683 [COVD] or sign up online for a virtual visit with a provider. Visit .You do not have to have insurance or be a current patient to use this service.

Q: What if I am sick with non-flu like symptoms?
A: Both of our Immediate Care locations are open and ready to take care of you. You may also call your PCP and see if they can see you virtually, over the phone or maybe even in person.

Q: Is my doctor’s office closed? What do I do if I need my doctor?
A: WE ARE OPEN TO CARE FOR YOU!!!  Each of our Hancock Physician Network offices are open and seeing patients. While the way we see patients might look a little bit different with the coronavirus in our midst, we are still here to care for you and meet your healthcare needs.

Please know that your visit may be slightly different than what would be considered normal. But we are not in normal times. Your doctor may not be able to see you in person, but they can do a virtual visit, a phone call and maybe they can see you in person. PLEASE CALL US and let us help make the best choice to care for you.

Both of our Immediate Care locations are also open and ready to take care of you.

Q: I am not sick and tired of being cooped up at home. Can I plan a little get together? Go visit friends? Run a few errands?
A: Don’t plan new plans. If you have them, cancel them! If you’re planning on visiting family and friends or having a party, DON’T. It can wait. Everything we know about this virus tells us that social distancing is imperative. Without the distancing, this will continue to get worse and to the point where we have lost all potential to contain the virus.

Obviously, you will need to leave your house for some things. Please just limit those activities to basics like grocery shopping or going to the pharmacy.

If you do have to go out, wear gloves (mittens, latex, whatever you have) when touching surfaces other people have touched (gas pumps, grocery carts, bank drive-ups, self-checkout aisles, etc.)

Wash your hands frequently and especially after you first come into your home. Make that a habit as the first thing when you walk in.

But really ask yourself before you leave, “Do I need to do this now? Or do I just want to get out of the house because I am stir crazy?” I bet that annual vet check-up can wait for Fido. And let’s hope they are already closed because they are doing their part to flatten the curve.

For more information, click here to read about the importance of “Flattening the Curve” 

Q: Do I have to stay inside my house 24/7?
A:  Open spaces without interaction from others outside your household is ok. Spend some time in your yard, go for a walk, but make sure it’s only with those from your household – and as long as you are not sick. If you have to go to the grocery store, go by yourself, wipe down the cart, and keep a distance of 6 feet from others.

Q: Can’t we just wait and see how it goes. We are doing more than we ever have before. Surely it is working.
A: It may seem like things are working, but we are already losing this war. Despite that some are putting forth our best efforts today, it must be done by EVERYONE. Not just a few or most, EVERYONE! As of mid-March, it is expected to require at least 10 to 12 of this current state of life. If we don’t, it will get much worse. It is critical to ensure that we don’t completely overwhelm the healthcare industry (and those helping to support us) to the point it crashes and can’t recover. If you aren’t social distancing, and we mean taking it 100% seriously, you are helping us get to this crash very quickly. The faster we flatten the curve the better it is for all of us.

Q: If I get Coronavirus, is there medicine I can take?
A: Unfortunately, there is no medication. This particular strain of Coronavirus is so new, there hasn’t been time to develop a medicinal cure. You can treat symptoms, such as taking OTC medication to reduce fever, like Tylenol, not aspirin/ibuprofen or other NSAIDs.

Q: How do I know if something has Coronavirus “living on it” and how long can it live?
A: You don’t know. You should assume it could be and wipe down counters, appliances, etc. Wash your hands FREQUENTLY for at least 20 seconds with soap and water. Avoid touching your face.

Clean things that come into your home with an effective cleaner. We are not saying if you go outside to play, shower and wash your clothes each time you come inside. What we are saying, is if you are around people, at the grocery, the pharmacy, the gas station, work (for those who must still go to work), wash (hands and clothes) and wipe down what comes in from the outside.

We know this virus can live on surfaces for extended periods of time without a host and it is better to be safe than sorry.

Q: What do I do if I have symptoms?
A: If you have symptoms, then self-quarantine immediately.  If, as many of us do, live with other people, try to move yourself to a “sick room” where you can be remote/secluded and if possible have a bathroom dedicated just for you.

Utilize virtual health visits [insert link] or COVID call centers for questions and screenings. Hancock Health has a dedicated hotline staffed with healthcare providers to help during this time | 317.325. COVD (2683).

If you have self-quarantined and have no other direction from a healthcare provider, you should only leave your “sick room” and home when ALL of the following are true:

Q: How do I keep the virus out of my home?
FIRST AND FOREMOST, STAY HOME!! If you don’t have the virus and don’t leave your house, you are much less likely to bring it into your home.

Obviously, you will need to leave your house for some things. Please just limit activities outside your home to basics like grocery shopping or going to the pharmacy.

If you do have to go out, wear gloves (mittens, latex, whatever you have) when touching surfaces other people have touched (gas pumps, grocery carts, bank drive-ups, self-checkout aisles, etc.)

Wash your hands frequently and especially after you first come into your home. Make that a habit as the first thing when you walk in.
If you work in an area of high exposure contact, disrobe immediately and take a shower. Do not hug a loved one or put dinner on real quick prior. In the door and straight to the shower.

It may be a good idea to designate a sanitization area somewhere in your home (garage, front porch, hall closet) where you are able to undress in case you have high exposure contact or where you can leave your shoes so that you don’t track germs into your home.

Leave the delivery outside the front door. Be it dinner delivery (which we strongly encourage supporting), grocery delivery, Amazon, etc. Ask them to just leave it on the porch. Call or knock to let you know it arrived. You should limit contact with one another. For the safety of both of you and the people you come in contact with.

And this may sound silly, but don’t use their pens or use your finger to sign an iPad. Because both sick people and healthy people are using delivery services, so you can’t be sure who or what touched that pen last!!! Use your own pen and if you have to electronically sign via your finger – WASH YOUR HANDS BEFORE TOUCHING THE FOOD OR DELIVERY!

After your delivery, wash your hands and wipe down your delivered item. If it’s a delivered meal, take all the food contents out of their boxes and containers, place them on a plate, dispose of the containers, wipe down the countertop and then wash your hands one more time before you eat.

Stay-At-Home Order FAQ

INDIANAPOLIS – Governor Eric J. Holcomb has ordered Hoosiers to remain in their homes except when they are at work or for permitted activities, such as taking care of others, obtaining necessary supplies, and for health and safety. You can read the order with all of its details and specifics here, or find a list of frequently asked questions and their answers below.

When does the order take effect?

The Stay-At-Home Order takes effect Tuesday, March 24 at 11:59 p.m.

When does the order end?

The order ends on Monday, April 6, at 11:59 p.m., but could be extended if the outbreak warrants it.

Where does the order apply?

The Stay-At-Home Order applies to the entire state of Indiana. Unless you work for an essential business or are doing an essential activity, you must stay home.

Is this mandatory or a recommendation?

This order is mandatory. For the safety of all Hoosiers, people must stay home and prevent the spread of COVID-19.

How will this order be enforced?

Staying home is critical to reducing the spread of COVID-19 in your community. Adhering to the order will save lives, and it is the responsibility of every Hoosier to do their part. However, if the order is not followed, the Indiana State Police will work with local law enforcement to enforce this order. The Indiana State Department of Health and the Alcohol and Tobacco Commission will enforce the restaurant and bar restrictions.

Will the Indiana National Guard enforce this order?

No. The Indiana National Guard is aiding in planning, preparation and logistics with other state agencies. For example, the Indiana National Guard assists in distributing hospital supplies the state receives.

What is an essential business?

Essential businesses and services include but are not limited to grocery stores, pharmacies, gas stations, police stations, fire stations, hospitals, doctor’s offices, health care facilities, garbage pickup, public transit, and public service hotlines such as SNAP and HIP 2.0.

A list can be found in the Governor’s executive order at

What is an essential activity?

Essential activities include but are not limited to activities for health and safety, necessary supplies and services, outdoor activity, certain types of essential work, and to take care of others.

A list can be found in the Governor’s executive order by clicking here

I work for an essential business. Will I be allowed to travel to and from work?

Law enforcement will not be stopping drivers on their way to and from work, traveling for an essential activity such as going to the grocery store, or just taking a walk.

Will the grocery store/pharmacy be open?

Yes, grocery stores and pharmacies are essential services.

Can I still order take out/delivery from restaurants and bars?

Yes, restaurants and bars can continue to provide takeout and delivery, but should be closed to dine-in patrons.

Can I get my groceries delivered? Can I still get my online orders delivered?

Yes, you can still receive packages, get groceries delivered, and get meals delivered.

How can I get medical care?

If you develop symptoms such as fever, cough and/or difficulty breathing, and have been in close contact with a person known to have COVID-19 or have recently traveled from an area with ongoing spread of COVID-19, stay home and call your healthcare provider.

If you suspected you have COVID-19, please call the healthcare provider in advance so that proper precautions can be taken to limit further transmission. Older patients and individuals who have severe underlying medical conditions or are immunocompromised should contact their healthcare provider early, even if their illness is mild.

If you have severe symptoms, such as persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face, contact your healthcare provider or emergency room and seek care immediately, but please call in advance if possible. Your doctor will determine if you have signs and symptoms of COVID-19 and whether you should be tested.

Nonessential medical care such as eye exams and teeth-cleaning should be postponed. When possible, health care visits should be done remotely. Contact your health care provider to see what telehealth services they provide.

What is the guidance for individuals with intellectual and developmental disabilities?

State-operated developmental centers, intermediate care facilities for individuals with developmental disabilities and community-integrated living arrangements will continue to provide care. All in-home direct care staff are considered essential staff and should continue to support individuals in the home setting.

If you have specific questions about your support and services, reach out to your provider or individual service coordination agency.

What if I still have to go to work?

You should stay home unless your work is an essential function such as a health care provider, grocery store clerk or first responder. If you have been designated essential by your employer, you should continue to go to work and practice social distancing.

What if I think my business should be closed, but they’re still asking me to report to work?

Essential businesses will remain open during the stay-at-home order to provide services that are vital to the lives of Hoosiers. If you believe your business is nonessential but still are being asked to show up to work, you may discuss it with your employer.

A certain service is essential for me, but the governor didn’t include it. What do I do?

The stay-at-home order was issued to protect the health, safety, and well-being of Hoosiers. Although some businesses such as fitness centers and salons will be closed, essential services will always be available.

Will public transportation, ride-sharing, and taxis continue?

Public transportation, ride-sharing, and taxis should only be used for essential travel.

Will roads in Indiana be closed?

No, the roads will remain open. You should only travel if it is for your health or essential work.

Can I still take a plane out of Indiana?

Planes and other types of transportation should be used for essential travel.

What if my home is not a safe environment?

If it is not safe for you to remain home, you are able and encouraged to find another safe place to stay during this order. Please reach out so someone can help. You can call the domestic violence hotline at 1-800-799-SAFE or your local law enforcement.

What about homeless people who cannot stay at home?

The administration wants to protect the health and safety of all Hoosiers, regardless of where they live. State agencies are partnering with community organizations to ensure the homeless population has safe shelter.

Can I visit friends and family?

For your safety, as well as the safety of all Hoosiers, you should remain at home to help fight the spread of COVID-19. You may visit family members who need medical or other essential assistance, such as ensuring an adequate food supply.

Can I walk my dog or go to the veterinarian?

You are allowed to walk your dog and seek medical care for your pet should they require it. Practice social distancing while out on walks, maintaining at least 6 feet from other neighbors and their pets.

Can I take my kids to the park?

State parks remain open, but welcome centers, inns, and other buildings are closed. Families will be able to go outside and take a walk, run or bike ride, but they should continue to practice social distancing by remaining 6 feet away from other people. Playgrounds are closed because they pose a high risk of increasing spreading the virus.

Can I attend a religious service?

Large gatherings, including church services, will be canceled to slow the spread of COVID-19. Religious leaders are encouraged to continue live-streaming services while practicing social distancing with one another.

Can I leave my home to exercise?

Outdoor exercise such as running or taking a walk is acceptable. However, gyms, fitness centers and associated facilities will be closed to reduce the spread of the coronavirus. While exercising outside, you still should practice social distancing by running or walking at least 6 feet away from other people.

Can I go to the hair salon, spa, nail salon, tattoo parlor or barbershop?

No, these businesses are ordered closed.

Can I leave my home to do laundry?

Yes. Laundromats, dry cleaners, and laundry service providers are considered essential businesses.

Can I take my child to daycare?

Yes, day-care centers are considered an essential business.

Can I pick up meals at my child’s school?

Yes. Schools that provide free food services to students will continue on a pickup and take-home basis.

Coronavirus Update: March 23, 2020Coronavirus Update: March 24, 2020

We Make Health Possible

As East Central Indiana’s population grows, we’re putting health care where people need it most. Besides Hancock Regional Hospital, ranked as one of the nation’s safest by the Lown Hospital Index, our network includes more than 30 other locations near your home or work.

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