{"id":22813,"date":"2023-04-10T12:12:37","date_gmt":"2023-04-10T12:12:37","guid":{"rendered":"https:\/\/www.hancockhealth.org\/?page_id=22813"},"modified":"2025-10-06T13:03:10","modified_gmt":"2025-10-06T17:03:10","slug":"billing-and-insurance","status":"publish","type":"page","link":"https:\/\/www.hancockhealth.org\/es\/patient-hub\/billing-and-insurance\/","title":{"rendered":"Facturaci\u00f3n y seguro"},"content":{"rendered":"\n\n<section id=\"block-block_9002a5191489f6538b45a4070342cd31\" class=\"wdm-image-content-hero-block  alignleft\" style=\"\n  padding-top: ; \n  padding-bottom: ; \n  margin-top: ; \n  margin-bottom: ;\n\">\n\n    <div class=\"container mx-auto\">\n\n        <div class=\"image-content-hero-wrapper\">\n\n            <div class=\"content-wrapper \">\n                            <h1 class=\"h2 han-barlow-xbold\">BILLING &#038; INSURANCE<\/h1>\n              <p>Navigating billing and insurance can be overwhelming. We\u2019re here to help guide you through the process. Explore the resources below, including guidance on <a href=\"https:\/\/www.hancockhealth.org\/wp-content\/uploads\/2025\/10\/FA-App-2025-REV-10.2025.pdf\">financial assistance<\/a>, your rights and protections against surprise medical bills, and a <a href=\"https:\/\/www.hancockhealth.org\/patient-hub\/billing-and-insurance\/#financeFAQ\">helpful FAQ<\/a>.<\/p>\n              <div class=\"button-wrapper\">\n                                <a href=\"https:\/\/www.hancockhealth.org\/patient-hub\/pay-my-bill\/\" class=\"han-btn with-chevron \">Pay My Bill<\/a>\n                                                <a href=\"https:\/\/healthconnect.hancockregional.org\/Phm-PhmHome.HomePage.WR.mthr?application=phm&#038;hcis=HAN.LIVEF\" class=\"han-btn with-chevron outline\">Portal Login<\/a>\n                                              <\/div>\n              <div class=\"content-border\" style=\"margin:1.875rem auto;width:100%;height:1px;background-color:#d0d0d0;margin-bottom:1.875rem;\"><\/div>                            <div class=\"button-wrapper phone-cta\">\n                <a class=\"phone-cta-wrapper\" href=\"tel:+13179071234\" title=\"Call Patient Financial Services\">\n                  <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"43.2\" height=\"42.761\" viewBox=\"0 0 43.2 42.761\">\n    <g data-name=\"phone icon\">\n        <ellipse cx=\"21.6\" cy=\"21.38\" rx=\"21.6\" ry=\"21.38\" style=\"fill:#1b8dcd\"\/>\n        <path d=\"M0 1.135A1.142 1.142 0 0 1 1.15 0h2.476A1.146 1.146 0 0 1 4.76.948l.85 5.034a1.131 1.131 0 0 1-.62 1.2l-1.78.878a12.609 12.609 0 0 0 7.02 6.927l.89-1.757a1.154 1.154 0 0 1 1.218-.612l5.1.839a1.139 1.139 0 0 1 .961 1.119v2.443a1.142 1.142 0 0 1-1.15 1.135h-2.3A14.852 14.852 0 0 1 0 3.4z\" style=\"fill:#fff\" transform=\"translate(12.4 11.115)\"\/>\n    <\/g>\n<\/svg>\n                  <div class=\"phone-cta-content\">\n                    <span>(317) 907-1234<\/span>\n                    <p>Call Patient Financial Services<\/p>\n                  <\/div>\n                <\/a>\n              <\/div>\n              \n            <\/div>\n\n                        <div class=\"image-wrapper\">\n                <img decoding=\"async\" src=\"https:\/\/www.hancockhealth.org\/wp-content\/uploads\/2023\/08\/image-mask-gettyimages-1369214767-1024x1024-1.png\" alt=\"woman looking at Hancock Health logo on mobile phone\"\/>\n            <\/div>\n            \n        <\/div>\n\n        \n    <\/div>\n\n<\/section> \n\n<div class=\"container mx-auto   wordpress-block wordpress- core-\">\n\n<\/div>    \n\n<section id=\"block-block_2e1eda45709f788bbb685e07d03e65fd\" class=\"wdm-tab-block  alignleft\" style=\"\n  padding-top: ; \n  padding-bottom: ; \n  margin-top: ; \n  margin-bottom: ;\n\">\n\n    <div class=\"container mx-auto\">\n\n        \n        <div class=\"tab-wrapper\">\n\n            <div class=\"tablist-wrapper\">\n                \n                <div class=\"tablist\" data-te-nav-ref>\n    \n\n                                                            <a\n                                href=\"#tabs-0\"\n                                class=\"track-item\"\n                                data-te-toggle=\"pill\"\n                                data-te-target=\"#tabs-0\"\n                                data-te-nav-active                                role=\"tab\"\n                                aria-controls=\"tabs-0\"\n                                aria-selected=\"true\"\n                                >\n                                Our Standard Charges                                                                                                <\/a>\n    \n                                                            <a\n                                href=\"#tabs-1\"\n                                class=\"track-item\"\n                                data-te-toggle=\"pill\"\n                                data-te-target=\"#tabs-1\"\n                                                                role=\"tab\"\n                                aria-controls=\"tabs-1\"\n                                aria-selected=\"false\"\n                                >\n                                Accepted Insurance Plans                                                                                                <\/a>\n    \n                                                            <a\n                                href=\"#tabs-2\"\n                                class=\"track-item\"\n                                data-te-toggle=\"pill\"\n                                data-te-target=\"#tabs-2\"\n                                                                role=\"tab\"\n                                aria-controls=\"tabs-2\"\n                                aria-selected=\"false\"\n                                >\n                                Get Financial Assistance                                                                                                <\/a>\n    \n                                                            <a\n                                href=\"#tabs-3\"\n                                class=\"track-item\"\n                                data-te-toggle=\"pill\"\n                                data-te-target=\"#tabs-3\"\n                                                                role=\"tab\"\n                                aria-controls=\"tabs-3\"\n                                aria-selected=\"false\"\n                                >\n                                Protection Against Surprise Bills                                                                                                <\/a>\n    \n                                                            <a\n                                href=\"#tabs-4\"\n                                class=\"track-item\"\n                                data-te-toggle=\"pill\"\n                                data-te-target=\"#tabs-4\"\n                                                                role=\"tab\"\n                                aria-controls=\"tabs-4\"\n                                aria-selected=\"false\"\n                                >\n                                Connect with Social Services                                                                                                <\/a>\n    \n                                \n\n                        \n                <\/div>\n\n                <div class=\"tab-slider-pagination \">\n                    <button class=\"slick-prev slick-arrow\" data-name=\"tab-slider\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13.621\" height=\"24.243\" viewBox=\"0 0 13.621 24.243\">\n    <path data-name=\"Icons\/feather-chevron-left\" d=\"m23.5 29-10-10 10-10\" transform=\"translate(-12 -6.879)\" style=\"fill:none;stroke:#ee7623;stroke-linecap:round;stroke-linejoin:round;stroke-width:3px\"\/>\n<\/svg>\n<\/button>\n                    <!-- <div class=\"blaze-pagination\"><\/div> -->\n                    <button class=\"slick-next slick-arrow\" data-name=\"tab-slider\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"13.621\" height=\"24.243\" viewBox=\"0 0 13.621 24.243\">\n    <path data-name=\"Icons\/feather-chevron-right\" d=\"m13.5 29 10-10-10-10\" transform=\"translate(-11.379 -6.879)\" style=\"fill:none;stroke:#ee7623;stroke-linecap:round;stroke-linejoin:round;stroke-width:3px\"\/>\n<\/svg>\n<\/button>\n                <\/div>\n\n            <\/div>\n\n\n            <div class=\"tab-content-wrapper\">\n\n                            <div class=\"hidden opacity-0 opacity-100 transition-opacity duration-150 ease-linear data-[te-tab-active]:block\"\n                    id=\"tabs-0\"\n                    role=\"tabpanel\"\n                    aria-labelledby=\"tabs-0-tab\"\n                    data-te-tab-active>\n\n                    \n                    \n                    <div class=\"content-heading max-width\">\n                        <h3 class=\"han-barlow-xbold\">Our Standard Charges<\/h3> \n                                            <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>U.S. hospitals must provide patients with a chargemaster\u2014a list of standard charges. This allows patients to compare prices and have a better understanding of the costs. Here are a few considerations to keep in mind before you view the list of standard charges:<\/p>\n<ul>\n<li>These charges are rarely the price that patients pay. The chargemaster displays the price for each service before any insurance or self-pay discounts are taken into account. As a result, patients typically pay less than the standard charge listed.<\/li>\n<li>Hospital charges differ from patient to patient for the same service depending upon variations in treatment.<\/li>\n<li>Patients who are eligible for financial assistance also receive additional discounts.<\/li>\n<li>Items included in a charge vary across hospital systems. Different hospitals may have different charges for room and board. Some hospitals combine services into one charge, while others list them separately.<\/li>\n<li>Looking at various hospital charges does not provide any indication of quality of service and outcomes.<\/li>\n<li>Patients in need of emergency care are subject to our emergency medical screenings <a href=\"https:\/\/www.hancockhealth.org\/healthcare-service\/emergency-immediate-care\/\">policy<\/a>.<\/li>\n<\/ul>\n                    <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-sub-heading\">\n                        <h5>Hospital Price Transparency<\/h5>\n                    <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>Hancock Health is committed to helping our patients make informed decisions about their care. Our <a href=\"https:\/\/apps.para-hcfs.com\/PTT\/FinalLinks\/Hancock_V3.aspx\">cost estimator tool<\/a> helps you understand what charges to anticipate for different types of care.<\/p>\n                    <\/div>\n\n                    \n                                \n                <\/div>\n\n                            <div class=\"hidden opacity-0  transition-opacity duration-150 ease-linear data-[te-tab-active]:block\"\n                    id=\"tabs-1\"\n                    role=\"tabpanel\"\n                    aria-labelledby=\"tabs-1-tab\"\n                    >\n\n                    \n                    \n                    <div class=\"content-heading max-width\">\n                        <h3 class=\"han-barlow-xbold\">Accepted Insurance Plans<\/h3> \n                                            <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>When you\u2019re selecting a healthcare provider, cost and insurance coverage are big factors. Hancock Health accepts most major insurance\u2014and we\u2019re probably less expensive than other area health systems offering the same care.<\/p>\n<p>Accepted health plans include:<\/p>\n                    <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content two-columns\">\n                        <ul>\n<li>Aetna Commercial plans<\/li>\n<li>Anthem Traditional<\/li>\n<li>Beech Street<\/li>\n<li>Care Improvement Plus Medicare Advantage Special Needs Plan<\/li>\n<li>CareSource Indiana<\/li>\n<li>Champus\/TriCare<\/li>\n<li>Choice Care\u2014formerly Humana Health Plan (Via PHCS agreement)<\/li>\n<li>Cigna Healthcare (Non-Par in HMO products)<\/li>\n<li>CoFinity\/PPOM<\/li>\n<li>Community Health Alliance<\/li>\n<li>Consumer Life\/Medical Mutual of Ohio<\/li>\n<li>Corvel<\/li>\n<li>Coventry Health Plan<\/li>\n<li>Department of Veterans Affairs<\/li>\n<li>Encore (The Health Care Group)<\/li>\n<li>First Health (Became Coventry Health Plan on 1\/1\/08)<\/li>\n<li>ForMost, Inc<\/li>\n<li>Great-West Healthcare (Formerly One Health Plan)<\/li>\n<li>Greenfield Banking Company<\/li>\n<li>Hancock Physician Network<\/li>\n<li>Hancock Regional Hospital Employee Plan<\/li>\n<li>Healthy Indiana Plan (HIP)<\/li>\n<li>Humana<\/li>\n<li>Indiana Health Network (a CIGNA product)<\/li>\n<li>Integrated Health Plan, Inc (Acquired by MultiPlan in 2012)<\/li>\n<li>Indiana ProHealth (HealthMark and HealthChoice enrollees)<\/li>\n<li>IU Health<\/li>\n<li>MDwise Connect<\/li>\n<li>Managed Health Services Exchange<\/li>\n<li>Medicaid<\/li>\n<li>Medical Mutual of Ohio\/SuperMed PPO (See Consumer Life)<\/li>\n<li>Medicare Managed Care Plans<\/li>\n<li>Multiplan, Inc. (Owns PHCS)<\/li>\n<li>National Preferred Provider Network (aka Stratos)<\/li>\n<li>Optum Health (United Behavioral Health)<\/li>\n<li>Private Health Care Systems (PHCS) (Owned by MultiPlan)<\/li>\n<li>ProHealth\/SHO Reciprocal (Emergency services only)<\/li>\n<li>Sagamore Health Network (Owned by Sagamore)<\/li>\n<li>SIHO<\/li>\n<li>Francis\/SHO Reciprocal<\/li>\n<li>St. Vincent CMO Reciprocal Agreement<\/li>\n<li>SuperMed PPO<\/li>\n<li>Today\u2019s Options<\/li>\n<li>Tricare<\/li>\n<li>Unified Insurance<\/li>\n<li>UnitedHealthcare<\/li>\n<li>VEI\/IMM<\/li>\n<li>Worker\u2019s Compensation<\/li>\n<\/ul>\n                    <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>While we work with numerous health plans, insurance coverage and copayments vary by carrier and procedure. You should check with your insurer to determine whether the surgery you\u2019re considering is covered.<\/p>\n<p>If you can\u2019t afford to pay your bill all at once, we can help you set up a payment plan. You may qualify to spread payment over 12 months, interest-free. If you need more than a year to pay your bill, arrangements will include a low 12% APR interest rate.<br \/>\nIf you have questions about your hospital bill, please call the billing and insurance line at <a href=\"tel:+13174684900\">(317) 468-4900<\/a>.<\/p>\n<p>You can also consult our <a href=\"https:\/\/apps.para-hcfs.com\/PTT\/FinalLinks\/Hancock_V3.aspx\">Price Transparency Tool<\/a> for an idea of how much a surgery at Hancock Health might cost.<\/p>\n                    <\/div>\n\n                    \n                                \n                <\/div>\n\n                            <div class=\"hidden opacity-0  transition-opacity duration-150 ease-linear data-[te-tab-active]:block\"\n                    id=\"tabs-2\"\n                    role=\"tabpanel\"\n                    aria-labelledby=\"tabs-2-tab\"\n                    >\n\n                    \n                    \n                    <div class=\"content-heading \">\n                        <h3 class=\"han-barlow-xbold\">Get Financial Assistance<\/h3> \n                                                <div class=\"content-heading-buttons\">\n                                                        <a href=\"https:\/\/www.hancockhealth.org\/wp-content\/uploads\/2025\/10\/FA-App-2025-REV-10.2025.pdf\" class=\"han-btn with-chevron  \">Download Application<\/a>\n                                                    <\/div>\n                            \n                                            <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>We believe everyone should have access to high-quality health care. We know that patients are sometimes unable to pay for their medical expenses, whether due to a lack of insurance, inadequate insurance coverage, or ineligibility for government assistance. To help in these instances, we offer financial assistance for our patients.<\/p>\n<p>Financial assistance is determined by analyzing the household gross income with the most current Federal Poverty Level (FPL) guidelines. We recommend reviewing our financial assistance policy before <a href=\"https:\/\/www.hancockhealth.org\/wp-content\/uploads\/2025\/10\/FA-App-2025-REV-10.2025.pdf\">completing the financial application<\/a>.<\/p>\n                    <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>Additional assistance programs we can help connect you with include:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.indicare.com\/Public\/WhatWeDo.aspx\">IndiCare<\/a>, which offers coverage for prescriptions<\/li>\n<li>Senior Health Insurance program (<a href=\"https:\/\/www.in.gov\/ship\/\">SHIP<\/a>), which can help cover bills not otherwise covered by Medicare and similar programs<\/li>\n<\/ul>\n<p>If you have questions, we encourage you to review our <a href=\"https:\/\/www.hancockhealth.org\/patient-hub\/billing-and-insurance\/#financeFAQ\">FAQs below<\/a> or contact Patient Financial Services by emailing <a href=\"mailto:pfs@hancockregional.org\">pfs@hancockregional.org<\/a>.<\/p>\n                    <\/div>\n\n                    \n                                \n                <\/div>\n\n                            <div class=\"hidden opacity-0  transition-opacity duration-150 ease-linear data-[te-tab-active]:block\"\n                    id=\"tabs-3\"\n                    role=\"tabpanel\"\n                    aria-labelledby=\"tabs-3-tab\"\n                    >\n\n                    \n                    \n                    <div class=\"content-heading max-width\">\n                        <h3 class=\"han-barlow-xbold\">Protection Against Surprise Bills<\/h3> \n                                            <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>When you go to a doctor or healthcare provider, you may need to cover certain expenses on your own. These expenses can include a copayment, coinsurance, or deductible. You may have other costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn\u2019t in your health plan\u2019s network.<\/p>\n<p>\u201cOut-of-network\u201d describes providers and facilities that haven\u2019t signed a contract with your health plan. Providers who are not in your network may bill you for the remaining amount that your plan does not cover. This is in addition to what your plan has already agreed to pay. This is called \u201cbalance billing.\u201d This amount could be more than what you pay in-network and may not count toward your yearly out-of-pocket maximum.<\/p>\n<p>\u201cSurprise billing\u201d is an unexpected balance bill. This can happen when you can\u2019t control who is involved in your care\u2014like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.<\/p>\n<p>When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing.<\/p>\n<p>Your health plan generally must:<\/p>\n<ul>\n<li>Cover emergency services without requiring you to get approval for services in advance (prior authorization).<\/li>\n<li>Cover emergency services by out-of-network providers.<\/li>\n<li>To determine your payment, use the charges of an in-network provider or facility. This amount will be shown in your explanation of benefits.<\/li>\n<li>Count any amount you pay for emergency services or out-of-network services toward your deductible and out-of-pocket limit.<\/li>\n<\/ul>\n<p>If you believe you were charged incorrectly, you can contact the Indiana Department of Insurance. They can be reached at <a href=\"https:\/\/www.in.gov\/idoi\/\" target=\"_blank\" rel=\"noopener\">www.in.gov.\/idoi<\/a> or by calling <a href=\"tel:+13172328582\" target=\"_blank\" rel=\"noopener\">(317) 232-8582<\/a>.<\/p>\n                    <\/div>\n\n                    \n                                \n                <\/div>\n\n                            <div class=\"hidden opacity-0  transition-opacity duration-150 ease-linear data-[te-tab-active]:block\"\n                    id=\"tabs-4\"\n                    role=\"tabpanel\"\n                    aria-labelledby=\"tabs-4-tab\"\n                    >\n\n                    \n                    \n                    <div class=\"content-heading max-width\">\n                        <h3 class=\"han-barlow-xbold\">Hancock Health Social Services<\/h3> \n                                            <\/div>\n\n                    \n                \n                    \n                    <div class=\"content-content one-column\">\n                        <p>Our social services team offers support for patients who are struggling, whether it is dealing with costs of care or substance abuse disorder. Services we provide include assistance with:<\/p>\n<ul>\n<li>Enrolling in the Healthy Indiana Plan (HIP)<\/li>\n<li>Enrolling in the Breast and Cervical Cancer program (<a href=\"https:\/\/www.hancockhealth.org\/healthcare-service\/breast-health\/\">BCCP<\/a>)<\/li>\n<li>Receiving free care through the Andis Women&#8217;s Clinic<\/li>\n<li>Enrolling in Hoosier Healthwise <a href=\"https:\/\/www.in.gov\/medicaid\/members\/member-programs\/hoosier-healthwise\/\">Medicaid<\/a><\/li>\n<\/ul>\n<p>If you need guidance, please email us at <a href=\"mailto:socialservicescontactus@hancockregional.org\">socialservicescontactus@hancockregional.org<\/a>.<\/p>\n                    <\/div>\n\n                    \n                                \n                <\/div>\n\n            \n            <\/div>\n\n        <\/div>\n\n        \n    <\/div>\n\n<\/section>\n\n<div class=\"container mx-auto   wordpress-block wordpress- core-\">\n\n<\/div><section id=\"block-block_3e3c5c83ba3020122470a83cf3974228\" class=\"image-cta-banner-block blue left  aligncenter\" style=\"\n  padding-top: ; \n  padding-bottom: ; \n  margin-top: ; \n  margin-bottom: ;\n  background-image:url(https:\/\/www.hancockhealth.org\/wp-content\/uploads\/2023\/05\/pattern-gradient.png);\">\n\n    <div class=\"container mx-auto\">\n\n        <div class=\"image-cta-banner flex small\">\n\n            \n            <div class=\"content-wrapper\">\n                                <h2 class=\"han-barlow-xbold\">ESTIMATE COST FOR CARE<\/h2>\n                <p>Consult our Price Transparency Tool for an idea of how much a surgery at Hancock Health might cost.<\/p>\n                <div class=\"button-wrapper\">\n                                    <a href=\"https:\/\/apps.para-hcfs.com\/PTT\/FinalLinks\/Hancock_V3.aspx\" class=\"han-btn with-chevron\">Cost Estimator Tool<\/a>\n                                                      <a href=\"https:\/\/www.hancockhealth.org\/patient-hub\/pay-my-bill\/\" class=\"han-btn with-chevron outline white\">Pay My Bill<\/a>\n                                <\/div>\n            <\/div>\n\n        <\/div>\n\n    <\/div>\n\n<\/section>\n\n<div class=\"container mx-auto   wordpress-block wordpress- core-\">\n\n<\/div><section id=\"financeFAQ\" class=\"wdm-accordion-block  alignleft white\" style=\"\n  padding-top: ; \n  padding-bottom: ; \n  margin-top: ; \n  margin-bottom: ;\n\">\n\n  <div class=\"container mx-auto\">\n\n    <div class=\"accordion-wrapper\">\n\n    \n\n      <div class=\"accordion-content\">\n                <h3>FAQS<\/h3>\n              <\/div>\n\n              \n      <div id=\"item-wrapper-69e34629b31c6\">\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-0\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                                        data-te-target=\"#flush-collapse-69e34629b31c6-0\"\n                    aria-expanded=\"true\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-0\"\n            >\n            Is there a direct line to the Patient Financial Services Office?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-0\"\n            class=\"!visible \"\n            data-te-collapse-item\n             data-te-collapse-show            aria-labelledby=\"flush-heading-69e34629b31c6-0\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>Yes. You can <a href=\"mailto:pfs@hancockregional.org\">email our offices<\/a> directly, or give us a call at <a href=\"tel:+13174684995\">(317) 468-4995<\/a>. You can also send us a fax at (317) 468-4173.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-1\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-1\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-1\"\n            >\n            How can I tell if I have a co-payment?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-1\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-1\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>Sometimes this information can be found on your insurance card. If not, please check with your insurance provider directly.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-2\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-2\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-2\"\n            >\n            What forms of payment do you accept?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-2\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-2\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>We accept cash, personal and cashier\u2019s checks, money orders, credit and debit cards, and Healthcare Savings Accounts (HSAs) as payment. Learn more about payment options here.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-3\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-3\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-3\"\n            >\n            Why did I receive bills from multiple companies for the same visit?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-3\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-3\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>Patients who receive services at Hancock Health may receive more than one billing statement. You can expect a hospital billing statement for any services rendered while you were at the hospital. You may receive a separate bill for specialty services such as radiology, cardiology, emergency room physicians, anesthesia, pathology, or other physician services.<\/p>\n<p>When a radiologist sends you a bill, it&#8217;s usually for reading or interpreting X-rays, ultrasounds, or MRIs. You might get a bill from a cardiologist for reading or understanding an EEG, EKS, stress test, or other test.<\/p>\n<p>These additional billing statements include the phone number of their specific billing office in case you have questions.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-4\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-4\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-4\"\n            >\n            The insurance listed on my bill isn\u2019t the right one. How can I change it?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-4\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-4\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>First, make sure the insurance company you had on that date matches the date of service on the bill. If it\u2019s the wrong insurance company or policy number, someone from Patient Financial Services can help you. Give us a call, Monday through Friday, 8 a.m. \u2013 5 p.m., at <a href=\"tel:+13174684995\">(317) 468-4995<\/a>.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-5\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-5\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-5\"\n            >\n            Do I need to call the insurance company if they do not pay the bill?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-5\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-5\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>You are responsible for paying the remaining amount of the bill that your insurance company does not cover. We&#8217;ll try our best to settle the balance with your insurance company, but sometimes we may not be able to. In those instances, we\u2019ll need your assistance.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-6\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-6\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-6\"\n            >\n            Can I arrange a payment plan if I can\u2019t afford to pay my bill all at once?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-6\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-6\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>Yes, Hancock Health can help you set up a payment plan if needed. For qualifying accounts, the balance may be spread out into 12 monthly interest-free payments. If you need more than a year to pay your bill, arrangements will include a low 12% APR interest rate. Please contact Patient Financial Services to set up a payment plan at <a href=\"tel:+13174684995\">(317) 468-44995<\/a>.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-7\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-7\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-7\"\n            >\n            I can\u2019t afford to pay my balance. What can I do?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-7\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-7\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>We are committed to offering financial assistance to those who have healthcare needs but are unable to pay. You can review our financial assistance policy here. If you think you may qualify, complete our financial application and submit the form along with supporting documents to the hospital for processing.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n                \n        <div class=\"accordion-group\">\n          <h6 class=\"mb-0\" id=\"flush-heading-69e34629b31c6-8\">\n            <button class=\"group relative flex w-full items-center text-left\"\n                    type=\"button\"\n                    data-te-collapse-init\n                     data-te-collapse-collapsed                    data-te-target=\"#flush-collapse-69e34629b31c6-8\"\n                    aria-expanded=\"false\"\n                    aria-controls=\"flush-collapse-69e34629b31c6-8\"\n            >\n            I have Medicare, which usually covers my entire bill. Why am I being billed for some of my visit?            <\/button>\n          <\/h6>\n          <div\n            id=\"flush-collapse-69e34629b31c6-8\"\n            class=\"!visible hidden\"\n            data-te-collapse-item\n             data-te-collapse-collapsed            aria-labelledby=\"flush-heading-69e34629b31c6-8\"\n            data-te-parent=\"#item-wrapper-69e34629b31c6\">\n            <div class=\"item-content column-one\">\n              <p>You are responsible for any applicable deductibles, co-payments, or other amounts not paid for by Medicare. The most common non-covered service is self-administered drugs. Generally, self-administered drugs you receive in an outpatient setting (such as an emergency room or observation unit) are not covered by Medicare Part A or Part B.<\/p>\n<p>Your Medicare drug plan may cover these drugs under certain circumstances. You may need to pay out-of-pocket for these drugs and submit a claim to your pharmacy plan. Please call your plan for more information.<\/p>\n            <\/div>\n                      <\/div>\n\n        <\/div>\n\n        \n      <\/div>\n\n      \n    <\/div>\n    \n  <\/div>\n\n    \n    \n    <!-- <div class=\"container mx-auto\">\n    \n        <div class=\"accordion-wrapper\">\n    \n              \n          <div class=\"accordion-content\">\n            <h3><\/h3>\n                      <\/div>\n    \n          <div class=\"grid grid-cols-1\">\n      \n                  \n              <div class=\"item-wrapper\">\n                <h6 class=\"item-title cursor-pointer  \"><\/h6>\n                <div class=\"item-content hidden \">\n                                  <\/div>\n                <div class=\"item-line\"><\/div>\n              <\/div>\n      \n                  \n          <\/div>\n      \n                \n        <\/div>\n    \n    <\/div> -->\n    \n<\/section>\n\n\n\n\n","protected":false},"excerpt":{"rendered":"<p>Navigating billing and insurance can be overwhelming. Hancock Health is here to help guide you through the process.<\/p>","protected":false},"author":6,"featured_media":0,"parent":22779,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_tec_requires_first_save":true,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"_tribe_blocks_recurrence_rules":"","_tribe_blocks_recurrence_description":"","_tribe_blocks_recurrence_exclusions":"","footnotes":""},"class_list":["post-22813","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Billing &amp; Insurance - Hancock Health<\/title>\n<meta name=\"description\" content=\"Get details on Hancock Health&#039;s billing and insurance procedures. 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